Return window and condition
Returns are accepted within 30 days of purchase. To qualify for a refund items must be new, unused, unassembled and returned in their original packaging. Please include any accessories, inserts and manuals that arrived with the product. Items that show signs of use or missing packaging may not be eligible for a refund.
How refunds are issued
Refunds are issued for the purchase price of returned items and any applicable sales tax, in the original form of payment. Original shipping charges are not refundable. Once we receive and inspect a return, please allow up to 7 business days for the refund to be processed.
Return shipping and costs
Exchanges and pre-orders
We do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order. All sales are final on pre-orders; pre-order items cannot be returned unless they arrive damaged or defective.
Gifts and holiday purchases
Gifts purchased for December celebrations have an extended return period and can be returned no later than January 31st following the purchase. If you are returning a gift, the refund will be issued to the original purchaser where possible.
Where to send returns
Use the return address provided on the packing slip or customer correspondence. If you need the correct return mailing address, contact us at [email protected] or call +1 4164145050 and we will provide instructions. Include your order number on the return package so we can process it promptly.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 6 Kentish crescent, Scarborough, ON, M1S 2Z4, Canada.