About orders and processing
We process orders within 1–3 business days. Processing includes preparing items for shipment and arranging transportation. If an item requires a truck delivery or special handling, transit may take longer; contact us if you have specific timing needs.
Delivery timing and regions
Typical transit windows are 3–7 business days for Canadian addresses and 5–10 business days for U.S. addresses. Actual delivery time depends on the item size, carrier schedules and the shipping option selected during checkout. If a listing includes a special shipping requirement, that requirement governs.
Returns and refunds
Returns are accepted for 30 days from purchase. Returned goods must be new, unused, unassembled and in their original packaging. Customers pay return shipping. Refunds are issued for the purchase price and any applicable sales tax; shipping charges paid at the time of purchase are not refundable. Allow up to 7 business days for refunds to be processed once we receive the return.
Product questions and safety
If you need product-specific information — dimensions, recommended age ranges, weight limits, assembly instructions or safety guidance — please consult the individual product listing. If the listing does not answer your question, contact us with the product name or SKU and we will help locate the correct details.
Warranty and support
Some products carry manufacturer warranties. For warranty assistance or replacement parts, contact us and provide the product name and receipt information so we can direct you to the right resource.
How to contact us
For order help, returns, product questions or warranty assistance, email [email protected] or call +1 4164145050. For concerns that require a mailing address — such as returns that must be shipped to our returns hub — use 6 Kentish crescent, Scarborough, ON, M1S 2Z4, Canada as instructed on the Returns page.
Need a specific answer?
Email [email protected] or call +1 4164145050 with the details relevant to your question.