Processing time
Orders are processed within 1–3 business days. Processing includes picking, packing and preparing the shipment. For large or oversize products that require special handling, processing may take longer; we will note any special timing on the product listing or advise upon order confirmation.
Delivery times
Estimated transit windows are 3–7 business days for Canadian destinations and 5–10 business days for U.S. destinations. These are estimates only; actual delivery times depend on carrier schedules, the shipping option selected at checkout, and the destination. If a product listing specifies a different shipping expectation, that information applies.
Shipping charges and special items
Shipping charges are calculated at checkout based on item size, weight and destination. Items that require truck delivery, freight handling or appointment scheduling may have specialized shipping terms; these will be stated on the product listing. Original shipping charges are not refundable in the event of a return.
Delivery instructions and access
If you need a delivery to a business, apartment or a location with access limitations, include clear delivery instructions when you place your order. Carriers may require someone on-site to accept large or heavy shipments. Please plan accordingly to avoid refused deliveries or additional handling charges.
Problems with delivery
If your shipment is missing, damaged on arrival or otherwise unsatisfactory, contact us right away at [email protected] or +1 4164145050 with your order number and photos where applicable. We will work with you to resolve the issue as quickly as possible.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These littletikestoys Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 6 Kentish crescent, Scarborough, ON, M1S 2Z4, Canada.